Help
Please read our answers to the most common questions. If you don’t find the answer you are looking for, please contact us at +48 12 293 8000 or refer to the Terms of Cooperation document.
Order processing
Shortly after placing your online order, you will receive an email notification that we have received your order. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be emailed an Order Confirmation for your approval that will include all details of your order including your shipping charges. Please confirm the order within 24 hours so as not to affect your expected date of shipment. Late approvals from customers may require expedited shipping methods. If you require any modification please contact your representative by email or phone at +48 12 293 8000
Acceptable artwork
At Lynka we accept files in either Mac or PC formats. Art files can be created in Adobe Illustrator, Corel Draw, Aldus Freehand. Files from other programs may be acceptable if they are saved as an EPS. All files must be saved as EPS and all text converted to outline.
Artwork with text: we recommend that all text be converted to outlines. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions. For embroidery small letters should be non-serif. It is often necessary to modify or drop text entirely for small imprint areas.
If you have any other questions, feel free to contact us and we'll walk you through it.
Transport
Prices you see on this website do not include transportation cost. Prices of goods included in the Lynka pricelist are quoted EX WORKS Krakow, Lynka warehouse.
Packing
Each item of apparel product with printing and embroidery is poly bagged and then packed in cartons. This refers to orders placed for printing and embroidery. Apparel without printing and embroidery shall not be separately poly bagged. Each carton shall contain the description of quantity and size of packed apparel. Any other method of packing results in extra charges.
Payment policy
An advance payment of 40% of the gross value of ordered goods is required before the order is processed, the balance to be settled by wire transfer within 14 days of the date of issuing the commercial invoice.
Lynka policy assumes insurance of all receivables by external insurance company. This can result in request for financial statements of the Customer which are necessary for assessing payment abilities of the Customer. In case an insurance limit for the Customer is not given, Lynka has the right to ask the Customer for another warranty of payment (bank guarantee, letter of credit) or increase the value of the advance.
Partial orders: when receiving shipment in several parts, the Customer shall cover transport costs of each part and shall receive an invoice for each delivered shipment.
Lynka will issue a commercial invoice for each batch. The advance payment will be deducted from each invoice, proportionally to the batch value.
In the event of cancellation of the order the Customer shall cover all the costs incurred by LYNKA while processing the order until the cancellation from the Customer is received.
In the event of outstanding payments LYNKA is authorized to calculate interests on late payments and to charge the payer for the costs of reminders. In the event of disputes, the Customer shall have no right to withhold the due payment or part of the payment for the purchased goods. Eventual clearing of the accounts resulting from the issues in dispute shall be done after the parties reach the mutual agreement.
Lynka shall assume responsibility for the order being processed up to its value only.